REFUND / ORDER RECORD
30-Day Money-Back Guarantee
The 30-day money-back guarantee applies to both monthly plans and data packs. Before submitting a request, read the Terms of Service for full eligibility details, then sign in to the user panel and submit a ticket. The refund guarantee and the fact that data packs never expire are separate policies; a data pack’s validity period is not the refund request period.
Include the order and refund request in your ticket, and keep your payment record for verification. Don’t submit your account password or full personal subscription link. If you have questions about the order status, add the details to the same ticket and check its progress there.
This page doesn’t specify how long refunds take to arrive or promise a fixed payment-provider processing time. For the status of a specific order, refer to the panel and ticket correspondence. If you need help, go straight to the ticket system; there’s no need to create another account.